Heskett, James L. <br/><br/>
Managing in the service economy  [Texte imprimé] / 
James L. Heskett 
 - Boston:  Harvard Business School Press,  1986 
 - VIII-211 p. ;  24 cm 
<br/><br/> Index 
<br/><br/>Bibliogr. p. 195-204 
<br/><br/><label>ISBN: </label>0-87584-130-9 
<br/><br/><label>Dewey Class. No.: </label>658