TY  - BOOK
AU  - Heritage,John
AU  - Clayman,Steven
TI  - Talk in action: interactions, identities, and institutions 
T2  - Language in society
SN  - 978-1-4051-8549-3
U1  - 302.346306.44 21E
PY  - 2010///
CY  - Malden, Oxford, Chichester
PB  - Wiley-Blackwell
KW  - Conversation analysis
KW  - Dialogue analysis
N1  - Bibliogr. p. [288]-303; Introduction -- Part I. Conversation analysis and social institutions: 1. CA: some theoretical background -- 2. Talking institutions into being -- 3. Five dimensions of institutional talk -- Part II. Calls for emergency service: 4. Emergency calls as institutional talk -- 5. Emergency calls: gate-keeping and entitlement to service -- 6. Emergency calls under stress -- Part III. Doctor-patient interaction: 7. Patients' presentations of medical issues: the doctor's problem -- 8. Patients' presentations of medical issues: the patient's problem -- 9. History taking in medicine: questions and answers -- 10. Diagnosis and treatment: medical authority and its limits -- Part IV. Trials, juries and dispute resolution -- 11. Trial examinations -- 12. Jury deliberations -- 13. Informal modes of dispute resolution -- Part V. News and political communication: 14. News: turn-taking and its consequences -- 15. News: question design in the news interview and beyond -- 16. News: replies and responses -- 17. Interaction en masse: audiences and speeches -- Conclusion -- Appendix: transcription conventions -- References
ER  -