| 000 | 00688nam a2200241 i 4500 | ||
|---|---|---|---|
| 001 | 213636 | ||
| 008 | s2001 fr 000 0|fre d | ||
| 009 | 141493 | ||
| 020 | _a2-12-465049-1 | ||
| 035 | _a47348078 | ||
| 040 |
_aFRAS _bfre _cFRAS _dFRAS _eAFNOR |
||
| 082 | 0 | 4 |
_a658.562 _221E |
| 084 | _a658.5 | ||
| 072 | _aSHS | ||
| 100 | 1 |
_aMonin, Jean-Michel _eAuteur _4070 _9131261 |
|
| 245 | 1 | 3 |
_aLa certification qualité dans les services, outil de performance et d'orientation client _h[Texte imprimé] / _cJean-Michel Monin |
| 260 |
_aParis: _bAfnor, _c2001 |
||
| 300 |
_a309 p. ; _c24 cm |
||
| 095 | _afr | ||
| 930 | _a141493 | ||
| 931 | _a213636 | ||
| 999 |
_c123450 _d123450 |
||