| 000 | 00782nam a2200253 i 4500 | ||
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| 001 | 120556 | ||
| 008 | s2000 fr 000 0|fre d | ||
| 009 | 54127 | ||
| 020 | _a2-10-004940-2 | ||
| 035 | _a43702606 | ||
| 040 |
_aFRAS _bfre _cFRAS _dFRAS _eAFNOR |
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| 082 | 0 | 4 |
_a658.812 _221E |
| 084 | _a658.8 | ||
| 072 | _aSHS | ||
| 100 | 1 |
_aDirringer, Damien _eAuteur _4070 _979656 |
|
| 245 | 1 | 3 |
_aLa Stratégie de relation client _h[Texte imprimé] : _bun support dynamique de management de la relation client : le modèle customer connections / _cPierre Alard, Damien Dirringer |
| 260 |
_aParis: _bDunod, _c2000 |
||
| 300 |
_a295 p. ; _c24 cm |
||
| 700 | 1 |
_aAlard, Pierre _eAuteur _4070 _979657 |
|
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| 930 | _a54127 | ||
| 931 | _a120556 | ||
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_c49857 _d49857 |
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