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955			_wrm15 2022-06-17 (telework)
008			220617s2023 enk b 001 0 eng
010			_a 2022023679
072			_aSHS
020			_a9781009216029 _q(paperback)
040			_aDLC _beng _erda _cDLC _dDLC
042			_apcc
050	0	0	_aHF5415.32 _b.E5278 2023
082	0	0	_a658.8/342 _223/eng/20220617
084			_aLAN009050 _2bisacsh
245	0	0	_aEncounters at the counter : _bthe organization of shop interactions / _cedited by Barbara Fox, Lorenza Mondada and Marja-Leena Sorjonen.
263			_a2212
260			_aCambridge, United Kingdom ; _aNew York, NY : _bCambridge University Press, _c2023.
300			_apages cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
490	0		_aStudies in interactional sociolinguistics
504			_aIncludes bibliographical references and index.
520			_a"This volume focuses on interactions in shops, exploring the dynamics of conversation between sellers and customers. Beginning with the emergence of a 'need' for a product before the request to a seller is actually made, all the way through to the payment phase, it explores the rich and deeply methodical practices employed by customers and sellers as they go about the apparently mundane work of buying and selling small items. It looks at how seller and customer interact both verbally, and by means of manipulating the material objects involved, across a range of different kinds of purchase. Providing new insights into multimodal human interaction and the discourse of commercial activity, it aims to bring about a new understanding of the fundamental ways in which economic value, possession and ownership is achieved"-- _cProvided by publisher.
650		0	_aConsumer behavior.
650		0	_aBusiness communication.
650		0	_aInterpersonal communication.
650		0	_aCustomer relations _xSocial aspects.
650		0	_aRetail trade _xSocial aspects.
650		7	_aLANGUAGE ARTS & DISCIPLINES / Linguistics / Sociolinguistics _2bisacsh
700	1		_aFox, Barbara A., _eeditor. _961980
700	1		_aMondada, Lorenza, _eeditor. _9102932
700	1		_aSorjonen, Marja-Leena, _eeditor. _9425928
776	0	8	_iOnline version : _tEncounters at the counter _dCambridge, United Kingdom ; New York, NY : Cambridge University Press, 2023 _z9781009216012 _w(DLC) 2022023680
095			_aenk
999			_c780211 _d780211